Terms and Conditions
The present general sales terms and conditions (hereafter "GTC") shall apply to all contracts of sale made between CRONOTEMPVS, S.L. (hereafter "We" or "Us") and its customers (hereafter "You") on the website https://shop.cronotempvscollectors.com (hereafter the "Website").
1. CONCLUSION OF CONTRACT
1.1. The presentation of our products on the Website is a non-binding invitation (i) to order our products of our current collections, (ii) to pre-order our exclusive products (i.e. products customised according to your specifications, engravings, specific products in limited editions, products entitled to an exclusive price during a specific time frame, referred as Pre-Order campaigns) or (iii) to order accessories.
1.2. By submitting your order or pre-order, You declare your binding intention to enter into a purchase contract.
1.2.1. For any product of the current collection, the immediate automatic email reply confirming the receipt of your order shall be regarded as our confirmation of your order. However, we reserve the right to cancel this order if your order had been erroneously accepted although it should have been refused (i.e. if the stock had already been sold out, or your order was in excess of the allowed quantity). In such a case, You will be informed by email within seven business days and refunded accordingly, unless You would prefer to choose another model in replacement.
1.2.2. For any exclusive product (Pre-order Campaigns, Limited Editions, Engraved Products, Enamel Paint Print), the immediate automatic email reply confirming the receipt of your order shall be regarded as our confirmation of your order. However, we reserve the right to cancel this order on our appreciation on your command (as for example, if We find that the personal specifications requested by You are unlawful or immoral, or if the volume of pre-orders exceeds the number of pieces of a limited edition). In such a case, You will be informed by email within seven business days and refunded accordingly, unless You would prefer to choose another model in replacement.
1.3. The shipment of the product(s) ordered by You shall occur in either of the following shipping periods:
- 1.3.1. For any product of the current collections, within 15 business days as from the first business day following the receipt of your order, except if clearly stated otherwise in the order confirmation email.
- 1.3.2. For any product of the current collections with personal engraving, within 20 business days as from the first business day following the receipt of your order, except if clearly stated otherwise in the order confirmation email.
- 1.3.4. For any exclusive product such as projects, limited editions, collaborations and limited production watches, within five days as from the reception of the goods from the watchmaker/brand, except if clearly stated otherwise in the order confirmation email.
1.4. The shipping periods indicated in §1.3.1, §1.3.2, §1.3.3 and §1.3.4 above are for information purpose only and are not contractually binding.
1.5. We sell our goods exclusively to end customers who are over the age of 18, and exclusively in quantities which are typical of retail commerce.
1.6. The product presentation and description are a non-binding invitation to order the products and cannot be considered as a binding offer by CRONOTEMPVS, S.L. CRONOTEMPVS, S.L. does its very best to be accurate when showing colours, product descriptions, product images, pricing, promotions, availability, materials and any other information or content in the E-Boutique. However, CRONOTEMPVS, S.L cannot guarantee that namely the colours and general product impression displayed on customer’s device are accurate or true.
2. RIGHTS OF REVOCATION
2.1. Revocation period
- 2.1.1. For any product of our current collections that is not engraved or customised to your specifications, no cancellations or changes of order details will be accepted after shipping of the order.
- 2.1.2. For any product of the current collections with personal engraving, no cancellations or changes of order details or engraving will be accepted after 3 business days of the ordering date.
- 2.1.3. For any exclusive product such as projects, limited editions, collaborations and limited production watches, no cancellations or changes of order will be accepted after 24-hours of the ordering date.
You may freely exercise the right of revocation, without stating any reason, but only within the revocation period as stated above (§2.1.1. to 2.1.4.) In order to be valid, this revocation must contain an unequivocal statement informing Us of your decision to withdraw from the contract of sale. It must be sent by You, by email at the address firstname.lastname@example.org, at the latest at 23.59 (Your time) of the last day of the revocation period.
2.2. Cancelation of any exclusive product such as projects, limited editions, collaborations and limited production watches
At any time, from the moment of the reservation confirmation to the reception, the owner buyer can request to withdraw from a reservation on any of the previously cited products and CRONOTEMPVS, S.L. will offer that product to the next person on the waiting list. Once the substitute has been found and payment confirmed the funds will be immediately returned to the original buyer. The original buyer will be responsible for the possible cancelation costs due to the initial payment method, should these occur.
2.3. Consequences of revocation
If You revoke the contract of sale according to §2.1., We will fully reimburse You without delay upon receipt of your revocation, insofar as your revocation has been received before the shipment of the purchased product.
Non-refundable handling charges may be charged by your bank when payment is made by a credit card.
3. DELIVERY - SHIPPING COSTS
3.1. Deliveries are always made by air shipment, directly through our regional forwarders (Fedex, TNT, DHL,UPS) or, depending on your location, by one of our partners abroad.
3.2. We may cancel confirmed orders due to external circumstances outside of our control, in which case We will immediately inform and reimburse You.
3.3. We may, if necessary, make partial deliveries, after sending You an email in advance informing You of a timetable for your orders.
3.4. International orders are subject to import taxes, customs duties and fees levied by the destination country. Customs policies vary widely from country to country. Your best course of action would be to contact your local customs office if You are unsure of these fees. Depending on the country of delivery, additional paperwork can be requested by our forwarder. Customs clearance procedures may cause delays in delivery. We are in no way responsible for these costs or delays. Taxes and VAT duties are included in payments for the Eurozone. CRONOTEMPVS, S.L. does not act as importer of record. The Taxes and VAT duties are paid in advance by the foreign shipper, which acts as importer, on behalf of the ultimate consignee, the end buyer. Taxes and VAT duties are paid in the country of final destination.
3.5. The shipping cost might vary according to region and product shipped.
4. PRICES AND METHODS OF PAYMENT
4.1. The prices indicated on the Website at the date of order are applicable.
4.2. You may choose to pay for the product(s) by one of the methods of payment offered when completing the order, according to the terms and conditions mentioned. Depending on the result of the check on your data (solvency check, identity check), We reserve the right to exclude some methods of payment.
4.3. All payments must be made exclusively in advance, and using a valid credit card, PayPal or bank transfer.
Unless otherwise explicitly stated, the legal provisions are applicable in respect of warranty, for a duration stated by the watchmaker/brand as from the date of delivery to You. They shall fully assume this warranty, also in case the delivery is made by one of our partners abroad (§3.1 above).
The international warranty covers material and manufacturing defects existing at the time of delivery of the purchased watch. During the warranty period you will be entitled to free of charge servicing of any repair carried out for the above manufacturing defects.
This manufacturer's warranty does not cover:
- - Bracelet, strap, buckle or crystal
- - Normal wear, tear and ageing
- - Any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, incorrect use of the watch and non-observance of the operating instructions provided by the manufacturer
- - A watch handled by non-authorised persons or which has been altered in its original condition beyond the manufacturer’s control
- - he cost of shipping the watch to the service center.
For any repair, You shall enter your “My Collection” section in your account to verify the warranty date. Clicking on the warranty date will open a window with the repair/service instructions according to the manufacturer.
Each product must be returned in a packaging suited to its transportation. You must pay the delivery costs. If unsuitable packaging is used, the appointed shipping company may refuse to collect the product.
Refunds if aplicable will be done the same way payment was made. If payment was made by Credit Card the refund will be made by credit card, if payment was made with PayPal the refund will be made by PayPal and if payment was made through a bank transfer the refund will be made through a bank transfer.
8. COPYRIGHT AND TRADEMARK LAW
The full contents of the Website, including texts, graphics, photos, animated images, soundtracks, illustrations and software, are our property or that of our affiliated companies, licensees and/or content providers. These contents are protected by copyright and other rights. They may not be used without our express authorisation. Unless otherwise stated, all the trademarks used on the Website belong to Us. It is forbidden to use them without our written authorisation.
All text, graphics, photographs, trademarks, logos, sounds, music, artwork and computer code contained on the Web Site are owned by CRONOTEMPVS, S.L. and its collaborating or sponsoring entities, and is protected by intelectual and industrial property rights.
You may not use, reproduce, distribute, republish, transform or do any similar or analogue activity without CRONOTEMPVS, S.L. s prior written permission. You are bound to use the Web Site in a reasonable, correct and legal way. You may not delete, evade or manipulate copyright, brands or any other relevant details related to the rights of CRONOTEMPVS, S.L. included in the contents and/or commercialised products in the Web Site; you may use the Web Site for personal and non-commercial purposes only; any publicity or communication directed to various people for sales purposes are forbidden; you may not reproduce or copy, distribute, or allow access to any user through public communication, nor transform or modify the contents, unless the owner of such rights gives his authorisation or it is permitted by law; you may not use the Web Site or any content for any purpose that is unlawful or contrary to the Law, ethics and good conduct generally considered acceptable to public order.
In all events, CRONOTEMPVS, S.L. respects intellectual and industrial property rights of third parties; therefor, if you think that this Web Site is somehow infringing your rights, please contact CRONOTEMPVS, S.L. at the following e-mail address email@example.com.
9. PROTECTION OF PERSONAL DATA
We may become aware of personal data concerning You, either because We are entitled to ask You for them in accordance with these GTC, or because We collect them automatically. Whatever the nature of these data, We undertake to make every effort to process them in the strictest confidentiality, to protect them, and to strictly use them only to carry out Your requests or to improve services which may be offered to You on the Website or by email communication (newsletter).
10. LICENSE TO ACCESS THE WEBSITE
You are authorised to access and use the Website for personal purposes only and You may not, under any circumstances, without Our express written permission and under penalty of prosecution, use it or any of its contents for commercial purposes or for any other activity which may be damaging to Us.
We undertake to make every effort to give You the best possible service quality in accordance with the work carried out by all our staff. However, We cannot be held liable for any delay in the delivery of items ordered and in particular in the event that our suppliers run out of stock or in the event of any delay in the delivery of these items by our order delivery partners. Nevertheless, You may withdraw your order and revoke the contract in case of excessive delay in delivery (see §2.2 above).
As to the customised products referred to in §1.1 above, You shall ensure that the material provided by You to that effect is free of any intellectual property right (copyright, trademark, design or patent) or that You have obtained the authorisation to use any such right from its legitimate owner. You shall consequently assume all liability for any infringement resulting from the use of this material in the product customised according to your specifications. In such circumstances, We shall in no way be held responsible for any violation of intellectual property that we may have ignored in good faith.
Despite Our vigilance and all the precautions We have taken with the partners with which We work to enable You to enjoy the services We offer, We do not guarantee that the Website and its various elements will function without disruption.
Consequently, We cannot accept any liability for any direct or indirect damage that may result from access to or use of the Website or any of its elements. Similarly, We cannot accept any liability for the consequences of your being unable to access or use it.
Moreover, We cannot accept any liability for any risks associated with the installation of software that may make it possible to view the Website or for any damage resulting from transmission errors, technical faults, overloads or interruptions in communications.
We do not accept any responsibility for the content of external web pages.
11. USING COOKIES OR THE WEBSITE´S COOKIES POLICY
Cookies are any type of file or device that are placed on your computer to collect information that may be updated and recovered by the company that installed it.
Cookies are used to recognise and count new visitors and to acquire information that let us analyse traffic patterns and to avoid intrusions through spy softwares.
The main types of cookies we use are as follows:
1.- According to who is managing them:
a. First-party cookies: first-party cookies are those placed on your device directly from the team or domain managed by the editor himself or the person responsible of the Web Site from which you receive the service you asked for.
b. Third-party cookies: third-party cookies are those placed on your device from a team or domain that is not managed by the editor or person responsible of the Web Site, for instance another entity that manages the data obtained trough these cookies.
2.- According to the period of time the cookies remain activated:
a. Session cookies: Session cookies are those designed to collect and store information while you access a Web Site.
b. Persistentes: Son un tipo de cookies en el que los datos siguen almacenados en el terminal y pueden ser accedidos y tratados durante un periodo definido por el responsable de la cookie, y que puede ir de unos minutos a varios años.
3.- According to their purpose:
a. Technical cookies: Technical cookies are those that allow you to browse the web site, platform or application and to use different options or services offered in this Website such as to analyse traffic patterns and data communication, to recognise a session, to access some services with limited access, to remember elements included in an order, to place an order, to send a registration form or to subscribe to an event, to use secure elements while browsing the Web Site, to store contents to broadcast images and music or to share information through social media.
b. Customisation cookies: Customisation cookies are those that make it possible for each user to configure certain aspects already predetermined in his device such as language, browser types, regional settings from which the user accesses the Web Site, etc.
c. Analytics cookies: Analytics cookies are those that track and analyse your behaviour patterns in the Web Site. The Web sSte uses these cookies to acquire aggregate information to analyse traffic patterns and tune the performance and functionality of web sites, applications and platforms, and to elaborate browsing profiles of users of such websites, applications and platforms in order to improve, through data analysis, functionalities offered by the Web Site.
d. Advertising cookies: Advertising cookies are those used to implement efficiency parameters for advertising offered on a website. From this application or platform you obtain the service you requested depending on criteria such as edition of content or the frequency in which banners are showed.
e. Behavioural advertising cookies: Behavioural advertising cookies are those that allow, as efficiently as possible, to manage banners that have been included by the editor or manager of the Web Site in sites, applications or platforms that offer such service.
These cookies store information on your behaviour collected through continuous observation of your browsing habits, thus allowing a specific profile to be created in order to display advertisements based on the findings.
The relation and description of cookies used in this Web Site are as follows, errors and voluntary omissions or recent update of the Web Site excepted:
- For example_PHPSSESSID: description of cookies pending to indicate whether they are session cookies or persistent cookies, first-party cookies or third-party cookies.
In this We site you can allow, block or delete cookies from any website via settings in your browser. In case you use any of the following browsers:
- Chrome, go to: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
- Explorer, go to: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internetexplorer-9
- Firefox, go to: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
- Safari, go to: http://support.apple.com/kb/ph5042
- Opera, go to: http://help.opera.com/Windows/11.50/es-ES/cookies.html
CRONOTEMPVS, S.L. is not responsible for malfunctions that may block or delete one, a few or all the cookies above mentioned.
12. APPLICABLE LAW - JURISDICTION
The terms and conditions hereof are governed by Spanish law. In case of any conflict arising, CRONOTEMPVS, S.L. and the User will be submitted to the Courts and Tribunals in Madrid (Spain), expressly renouncing any other jurisdiction.
13. MODIFICATION OF THESE GTC
We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information. In case of discrepancies between language versions, the English version shall prevail.
14. PUBLISHER/OPERATOR OF THE WEBSITE
Calle de Cronos 26, Bloque 2 - Esc 4, 1E25
Correo electrónico : firstname.lastname@example.org
Latest update: 01.08.2021