Terms and Conditions
These general terms and conditions of sale (hereinafter "GTC") shall apply to all sales contracts concluded between CRONOTEMPVS, S.L. (hereinafter "We") and its customers (hereinafter "You") on the website https://shop.cronotempvscollectors.com (hereinafter the "Website").
1. CONCLUSION OF THE CONTRACT
1.1. The presentation of our products on the Website constitutes a non-binding invitation (i) to order products from our current collections or (ii) to reserve our exclusive products (i.e. products customised to your specifications, engravings, specific products in limited editions, or products offered at an exclusive price for a specific period, which are included in our reservation campaigns) or (iii) to purchase accessories.
1.1.2. The following is the contractual document that will govern the contracting of products and services through the website www.cronotempvscollectors.com and shop.cronotempvscollectors.com, property of CRONOTEMPVS, SL Acceptance of this document implies that you:
You have read, understand and comprehend what is set out herein.
That you are a person with sufficient capacity to contract.
That you assume all the obligations set forth herein.
The present conditions will have an indefinite period of validity and will be applicable to all the contracts made through the web site www.cronotempvscollectors.com and shop.cronotempvscollectors.com of the provider.
We reserve the right to unilaterally modify these Conditions, without affecting the goods or promotions that were purchased prior to the modification.
You acknowledge that acceptance of these conditions shall imply their application to the order to which they refer, as well as to any subsequent order, except in those cases where new conditions are brought to your attention by CRONOTEMPVS, SL. The fact that CRONOTEMPVS, SL does not have recourse to any of these conditions at any given time shall not be interpreted or construed as a waiver of recourse to them in the future or in the past.
1.1.3. Regarding the identity of the parties, on the one hand, the supplier of the goods or services contracted by You is CRONOTEMPVS, SL with registered office at CRONOS, 26 BLOQUE 2, ESCALERA 4, PISO 1-E-25 28037-MADRID (ESPAÑA), with Tax Identification Code (CIF) B85632180, e-mail address firstname.lastname@example.org and customer service telephone number (+34) 630 147 788, and on the other hand, you as a registered user of the website with an e-mail address and password, for which you have full responsibility for use and custody, being responsible for the veracity of the personal data provided to us.
1.2. By submitting your order or making your reservation, you declare your binding intention to conclude a purchase contract.
1.2.1. In the case of our products from the current collection, the immediate automatic reply sent by email confirming receipt of your order shall be deemed to be our confirmation of your order. However, we reserve the right to cancel your order if it was accepted by mistake, although it should have been rejected (i.e. if there is insufficient stock or if your order exceeded the quantity allowed under point 1.5). In such a case, you will be informed by email within seven (7) working days and you will be refunded the corresponding amount, unless you prefer to choose another model instead.
1.2.2. In the case of our exclusive products (campaigns of products available on reservation, limited editions, engraved products, Enamel Paint Print), the immediate automatic reply sent by email confirming receipt of your order will be considered as our confirmation of your order. However, we reserve the right to cancel the order after analysis (for example, if we find that the personal specifications you request are illegal or immoral, or if the volume of reservations exceeds the number of pieces of a limited edition). In such a case, You will be informed by email within seven (7) working days and a refund will be issued, unless You prefer to choose another model instead.
1.3. The delivery of the product(s) you have ordered will be carried out within one of the following delivery times:
- 1.3.1. For our products in the current collection, within fifteen days from the first working day following receipt of your order, unless clearly specified otherwise in the order confirmation email.
- 1.3.2. For our current collection products with personalised prints, within twenty days from the first working day following receipt of your order, unless clearly stated otherwise in the order confirmation email.
- 1.3.3. In the case of our projects and limited production editions, within five (5) working days of receipt of the goods from the watchmaker manufacturer, unless clearly specified otherwise in the order confirmation email.
- 1.3.4. Delivery of orders will be made to the delivery address freely designated by you. Thus, We do not assume any responsibility for when the delivery of the product or service does not take place as a result of the data provided by You being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the delivery company, assigned for this purpose, such as the absence of the recipient.
- 1.3.5. An order is considered delivered when the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document.
1.4. The delivery times stated in 1.3.1., 1.3.2. and 1.3.3. are for information purposes only and are not binding. Notwithstanding the foregoing, We shall take the measures required of a diligent trader to ensure that delivery can be made within the agreed time and, if not, as soon as possible to the satisfaction of both the sender and the recipient, for which no liability can be imputed to Us. On Saturdays, Sundays and public holidays there will be no delivery or dispatch of orders. However, delays in delivery shall not result in the cancellation of the order or in any compensation.
1.5. We sell our products exclusively to end customers over 18 years of age, and exclusively in quantities that are typical for the retail trade.
1.6. The presentation and description of the products constitute a non-binding invitation to order the products and cannot be considered as a binding offer from CRONOTEMPVS, S.L. CRONOTEMPVS, S.L. has made every effort to accurately display colours, product descriptions, product images, prices, promotions, availability, materials and any other information or content in its online shop. However, CRONOTEMPVS, S.L cannot guarantee that the colours and overall impression of the products displayed on the customer's device are accurate or true.
2. PROCUREMENT PROCEDURE
The procurement procedure may only be carried out in Spanish and English. In the event that it can be carried out in another language, this will be indicated before starting the contracting procedure.
In order to access the services offered by Us, You must register through the website by creating a user account. To do so, you must freely and voluntarily provide the personal data that will be required.
You will select your own e-mail address and password and undertake to make diligent use of them and not to make them available to third parties, as well as to inform Us of the loss or theft of the same or of possible access by an unauthorised third party, so that We may proceed to block them immediately.
You may not choose as your password name words that are intended to confuse others by identifying the latter as a member of the provider, as well as expressions that are offensive, offensive and, in general, contrary to the law or to the requirements of morality and good customs.
Once the user account has been created, we inform you that in accordance with the requirements of art. 27 of Law 34/2002 of Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:
- You can buy or reserve other products by clicking on "CONTINUE SHOPPING".
- Once you have finished choosing products, click on "PROCESS ORDER".
- Log in or create a user account by logging in.
- Review and confirm your purchase details.
- Click on "PAY NOW" and choose the payment method of your choice by one of the available options that you can freely choose (Paypal, credit card or bank transfer).
- Click "PAY NOW".
- If you chose the Paypal or credit card payment system, the system will redirect you to the corresponding platform.
- If you chose the bank transfer payment system, you will receive an e-mail with our bank details, asking you to proceed with the payment within 24 hours. If there is no confirmation of payment or response to the email sent, the order will be cancelled and the product will be returned to stock.
In any case, the provider's contracting platform shall inform the user, once the contracting procedure has been completed, by e-mail regarding all the characteristics, price, means of transport, contracting date and estimated delivery of the contracted product or service.
3. RIGHT OF CANCELLATION
3.1. Revocation period
- 3.1.1. In the case of our products from the current collection that are not custom engraved to your specifications, no cancellations or changes of details will be accepted after dispatch of the order.
- 3.1.2. In the case of our current collection products with custom engravings, no cancellations or changes to details will be accepted after three (3) days or the date or execution of the order.
- 3.1.3. In the case of our exclusive products such as collaborations or special editions, no cancellations or changes to details will be accepted after 24 hours from the order date. You are free to exercise your right of cancellation, without giving any reason, but only during the cancellation period stated above. The buyer will be responsible for the return costs if these are incurred due to the method of payment used.
To be valid, the cancellation must clearly state your decision to cancel the sales contract. It must be sent by email to email@example.com, no later than 23.59 (your local time) on the last day of the cancellation period.
3.2. Withdrawal from projects, limited editions or limited production
At any time, from booking to delivery, that the buyer decides to back out CRONOTEMPVS, S.L. undertakes to offer the watch to the next interested buyer on the waiting list. Once a replacement has been found, the original purchaser will be reimbursed in full. The original purchaser will be responsible for the cost of the return, if any, depending on the original method of payment.
3.3. Consequences of cancellation
If you cancel the sales contract in accordance with 3.1., we will immediately reimburse you in full as soon as you inform us of your decision, provided that we receive it before we dispatch the product you have purchased. The buyer will be responsible for the return costs if these are incurred due to the method of payment used.
The bank may charge a non-refundable fee when payment is made by credit card.
4. COST OF DELIVERY - SHIPPING
4.1. Deliveries are always made by airfreight, directly through our regional shipping agents (FedEx, TNT, DHL, UPS) or, depending on your location, through one of our overseas partners.
4.2. We may cancel confirmed orders due to external circumstances beyond our control, in which case we will inform you and refund you immediately.
4.3. If necessary, we may make partial deliveries, after first sending you an email informing you of a delivery schedule for your orders.
4.4. International orders are subject to import taxes, duties and customs fees applied by the destination country. Customs policies vary widely from country to country. If you are in doubt about these charges, we advise you to contact your local customs office. Depending on the country of delivery, our shipping agent may request additional formalities. Customs clearance procedures may cause delays in delivery. We assume no responsibility for such costs or delays. Taxes and VAT are included in payments for the Eurozone. CRONOTEMPVS, S.L. does not act as importer of record. The foreign carrier covers the taxes and VAT in advance, thus acting as importer, on behalf of the final recipient, i.e. the final purchaser. Taxes and duties are payable in the country of final destination.
4.5 The shipping costs vary according to the product or shipping address.
5. PRICES AND METHODS OF PAYMENT
5.1. The prices indicated on the website on the date of order are those that apply.
5.2. You may choose one of the payment methods offered to pay for the product(s) upon completion of the order, in accordance with the terms and conditions. Depending on the outcome of the check of your details (credit check, identity verification), we reserve the right to exclude certain payment methods.
5.3. All payments must be made exclusively by PayPal, credit card or bank transfer.
5.4. VAT will be applied according to the country of the buyer (not the seller), in accordance with the new regulations of the European Community.
5.5. In order to protect payments, the site www.cronotempvscollectors.com uses a secure payment service. This service integrates the SSL security standard. The confidential information (bank card number composed of 16 numbers, the validity date and the CVV security code) are directly transmitted in encrypted form to the server of your bank without being recorded on the server of www.cronotempvscollectors.com and the payment is accepted in real time by the manager of secure telepayment. It generates an authorisation request to the bank card network and sends a unique code electronically with the purchase information, total amount and date of the transaction.
Unless explicitly stated otherwise, the legal provisions regarding warranty are applicable, for a period specified by the manufacturer from the date of delivery.
The international warranties of these manufacturers cover material and manufacturing defects existing at the time of delivery of the purchased watch. The warranty will only be applied automatically via our website in the "my collection" registration. You will be offered a free service for any repairs carried out as a result of the aforementioned manufacturing defects.
These manufacturers' warranties do not cover:
- The bracelet, strap, buckle or crystal.
- Normal wear, tear and ageing
- Any damage to any part of the watch due to improper/abusive use, lack of care, neglect, misuse or non-compliance with the instructions for use provided by CRONOTEMPVS, S.L.
- A watch that has been tampered with by unauthorised persons or whose original condition has been altered without the brand's control.
- The cost of sending the watch to the service centre.
For any repair, you must contact Us at the following address enter "My collection" in your account and select the warranty date to see the procedure and contact.
The product must be sent in suitable packaging for transport. You must pay the delivery costs. If unsuitable packaging is used, the designated carrier may refuse to collect the product.
Refunds, if applicable, will be made in the same way in which the payment was made. If the payment was made by credit card the refund will be made by credit card, if the payment was made by PayPal the refund will be made by PayPal and if the payment was made by bank transfer the refund will be made by bank transfer.
9. COPYRIGHT, INTELLECTUAL PROPERTY RIGHTS AND INDUSTRIAL PROPERTY RIGHTS
The entire content of the website, including text, graphics, photos, animated images, soundtracks, illustrations and software, is our property or that of our affiliated companies, licensees and/or content providers. These contents are protected by copyright and other rights. They may not be used without our express permission. Unless otherwise indicated, all trademarks used on the website belong to us. It is prohibited to use them without our written permission.
Both the design of the Portal and its source codes, as well as the logos, trademarks and other distinctive signs that appear on it, belong to the owner CRONOTEMPVS, S.L. or to collaborating or sponsoring entities and are protected by the corresponding intellectual and industrial property rights. Likewise, the images, logos and melodies, etc., contained in the CRONOTEMPVS, S.L. server are protected by the corresponding intellectual and industrial property rights.
Its use, reproduction, distribution, public communication, transformation or any other similar or analogous activity is strictly forbidden without the express written authorisation of CRONOTEMPVS, S.L., the user of the Portal being obliged to use the same in a diligent, correct and lawful manner, as well as assuming the commitment not to delete, evade or manipulate the copyright, trademarks and other data identifying the rights of CRONOTEMPVS, S.L., incorporated into the contents and/or products marketed from this Portal; not to use the contents and, in particular, the information of CRONOTEMPVS, S.L. obtained through our Web Site to send advertising, communications for the purpose of direct sales or any other commercial purpose, unsolicited messages addressed to a number of people; not to reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless authorised by the holder of the corresponding rights or it is legally permitted; and in general, not to use the contents in a manner, for purposes or effects contrary to the law, morality and generally accepted good customs or public order.
In any case, CRONOTEMPVS, S.L. declares its respect for the intellectual and industrial property rights of third parties; therefore, if you consider that this site could be violating your rights, please contact CRONOTEMPVS, S.L. at the following e-mail address firstname.lastname@example.org
10. PROTECTION OF PERSONAL DATA
11. LICENCE TO ACCESS THE WEBSITE
You are authorised to access the website and use it solely for personal purposes and may not, under any circumstances, without our express written permission and under penalty of prosecution, use it or any of its contents for commercial purposes or for any other activity that may be detrimental to Us. You can consult the Legal Notice regulating the use and use of the website HERE
We undertake to do our utmost to provide you with the best possible quality of service in accordance with the work carried out by our staff. However, we cannot be held responsible for any delays in the delivery of ordered items and, in particular, in the event that our suppliers run out of stock or in the event of any delay in the delivery of these items by our delivery partners. With regard to the personalised products mentioned in point 1.1, you must ensure that the material you have provided for this purpose is not protected by any intellectual property right (copyright, trademark, design or patent) or that you have obtained authorisation to use such a right from its legitimate owner. You therefore assume full liability in the event of any infringement arising from the use of such material in the product customised to your specifications. In such a case, we disclaim all liability for any infringement of intellectual property that we may have ignored in good faith.
Despite our vigilance and all the precautions we have taken with the partners we work with to enable you to enjoy the services we offer, we do not guarantee that the website and its various elements will function without interruption.
Consequently, we cannot accept any liability for any direct or indirect damage that may result from access to or use of the website or any of its elements. Similarly, we decline all liability for the consequences of your inability to access or use the website.
Furthermore, we accept no liability for any risks associated with the installation of software for consultation of the website, or for any damage resulting from transmission errors, technical faults, overloading or interruption of communications.
We accept no liability for the content of external websites.
A cookie is any type of file or device that is downloaded onto a user's terminal equipment for the purpose of storing data that can be updated and retrieved by the entity responsible for its installation.
Its main functions are to keep track of users and obtain information about the user's browsing habits and prevent intrusion attempts through spyware.
You can consult our cookies policy HERE
The user of this web portal can allow, block or delete the cookies installed on their computer by configuring the browser options installed on their computer. In case of using the browser:
- Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
- Explorer: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internetexplorer-9
- Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
- Safari: http://support.apple.com/kb/ph5042
- Opera: http://help.opera.com/Windows/11.50/es-ES/cookies.html
CRONOTEMPVS, S.L. accepts no responsibility for any malfunctions that may be caused by blocking or deleting one, several or all of the cookies described above.
Browsing this website implies de facto acceptance of this cookies policy. However, the user of this website may at any time make the modifications that he/she deems appropriate in this specific area, for which purpose, he/she will go to the links indicated above depending on the browser that he/she uses.
If a user of this web portal has any doubts about this cookies policy, they can contact this WEB portal at: email@example.com.
14. APPLICABLE LAW AND JURISDICTION:
The present conditions, shall be governed by Spanish law, which shall be applicable in all matters not provided for in these conditions regarding interpretation, validity and execution. CRONOTEMPVS, S.L. and the user, expressly waiving any other jurisdiction, submit to the courts and tribunals of the city of Madrid (Spain).
15. MODIFICATION OF THESE GTC
We reserve the right to make changes and modifications to these GTC. Please check this page from time to time to review the GTC, as well as additional information. In case of divergence between the different language versions, the Spanish version shall prevail.
16. PUBLISHER/OWNER OF THE WEBSITE
Calle de Cronos 26, Bloque 2 - Esc 4, 1E25
Last update: 04/2023